Privacy policy

Privacy Policy – Tech Drip

At Tech Drip, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

When you use our website or make a purchase, we may collect the following information:

  • Full name

  • Contact information (email address and phone number)

  • Shipping and billing address

  • Payment information (processed securely via third-party payment providers)

  • Order history and purchase details

  • Device and browser information (for website performance and analytics)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products to you

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and ensure secure transactions

3. Sharing of Information

We do not sell your personal information.

We may share your information only with trusted third parties such as:

  • Payment gateways (to process payments securely)

  • Courier companies (to deliver your orders)

  • Website and analytics tools (to improve user experience)

All third parties are required to handle your information securely.

4. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. However, no online system is 100% secure.

5. Your Rights (POPIA Compliance)

You have the right to:

  • Request access to your personal information

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Regulator of South Africa

6. Cookies

Our website may use cookies to:

  • Improve user experience

  • Track website performance

  • Understand customer behaviour

You can disable cookies in your browser settings if you prefer.

7. Third-Party Services

Our website may use third-party services such as payment processors and courier services. We are not responsible for their privacy practices.

8. Data Retention

We keep your personal information only as long as necessary to:

  • Complete your orders

  • Meet legal requirements

  • Provide customer support

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

📧 hello@techdrip.co.za
📞 063 263 1331